Service and Warranty Coordinator Reference Number - 0123445567567
Location Winchester & Newbury
Working Hours 42.5+
Benefits Can be discussed at later interview stages.
Salary Competitive Salary
Closing Date 01/09/2022

Service and Warranty Coordinator

As the largest and most established agricultural dealer group in the South/East, Haynes Agricultural have a cherished reputation for providing outstanding customer service.

We are now looking to recruit a Service and Warranty Coordinator for our Newbury and Winchester branches.

This exciting full-time role would suit someone who likes variety and wants to develop working within a highly successful and skilled service team providing outstanding levels of customer service.

This new role is to support the depot Service Managers and ensure their warranty input is precise and auditable along with the day to day activities listed below;

Main Duties

  • Ensure customer satisfaction is at the forefront of all activities related to your job.
  • To develop a full working knowledge of the service department computer system and keep up to date with enhancements as they become live.
  • Manage the Western territory warranty input making sure the jobs do not time out.
  • Help to manage WIP in our Western depots.
  • Travel between the branches to resolve warranty and general invoicing issues.
  • Warranty auditing at the assigned depot locations, ensuring parts are catalogued, labelled and the return procedure operates correctly.
  • Administer extended warranty for all brands.
  • Track claims and ensures the Service Manager is made aware of ongoing issues.
  • Daily invoicing of completed Retail, Warranty and Internal jobs, ensuring margins are maintained and the invoice is well presented.
  • Coordinate the telematics system to ensure service schedules are adhered to.
  • Work with management accounts to ensure coding issues are resolved.
  • Generate reports on a weekly / monthly basis as required by senior management.
  • Help resolve debt queries by calling customers and liaising with the accounts department.
  • H & S audit responsibilities, include PPE, Vehicle Health Checks, Weekly Fire Checks, First aider and risk assessment coordination.
  • Answer incoming depot calls and where possible assist the depot Service Managers in arranging the workflow.
  • Help to implement new technologies to improve workshop efficiency.
  • Administration of clock cards and holiday forms for assigned depots.

General Summary of Role and Expectations

You should be focused on excellent customer relationships whilst ensuring the company policies and procedures are adhered to. Strong communication skills and an in-depth understanding of customer needs in line with an in-depth understanding of agricultural machinery would be helpful. Training will be given on the systems associated with this job.

The successful candidate will have a full UK driving licence, and be prepared to work some overtime during busy period to ensure our targets are met.

If you feel you have what it takes for this exciting role, please contact us with a full CV and covering letter explaining why you think you are right for the role please fill in and complete the form on this page or send your information to:

Richard Haines
Agricultural Business Director
Cowdown Fm,
SO21 3DN

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