Reception & Parts Advisor - Maidstone

About Us

Haynes Bros. Ltd is a leading automotive retailer. Our Bodyshop and Accident Repair Centre provides high-quality vehicle repairs, accident management, and customer care services. We pride ourselves on delivering exceptional standards of workmanship and customer satisfaction.

We are now seeking an organised, professional and customer-focused Reception & Parts Advisor to join our Bodyshop team.

Role Overview

As the Reception & Parts Advisor, you will be the first point of contact for customers visiting or contacting our Bodyshop. You will handle all aspects of customer service and parts coordination, supporting the smooth running of repair operations from initial booking through to vehicle handover.

This dual role combines front-of-house duties with parts administration, requiring excellent communication skills, attention to detail, and the ability to work efficiently within a busy workshop environment.

Key Responsibilities

• Greet customers in a professional and friendly manner, ensuring a positive first impression.

• Manage incoming calls, emails, and customer enquiries regarding repair estimates, progress updates, and collection.

• Book in vehicles for repair.

• Keep customers informed throughout the repair process, ensuring excellent communication and satisfaction.

• Handle payments and process invoices in line with company procedures.

• Support the Bodyshop Manager with administration and coordination tasks as required.

• Identify, order, and receive vehicle parts required for repairs using manufacturer or supplier systems.

• Check incoming parts deliveries for accuracy and quality.

• Allocate parts to the correct job cards and update stock records.

• Liaise with technicians to ensure timely parts availability to support workflow.

• Manage parts returns, credits, and warranty claims in line with policy.

• Maintain stock control, ensuring accurate inventory and housekeeping of parts areas.

Skills & Experience

• Previous experience in a Bodyshop, Parts, or Automotive Reception role (dealership experience desirable).

• Strong customer service and communication skills, both verbal and written.

• Excellent organisational and multitasking ability.

• Good IT literacy, proficient in MS Office and dealership DMS systems.

• Understanding of vehicle parts identification and ordering processes.

• A professional, approachable manner and a genuine passion for delivering great service.

• Full UK driving licence.

What We Offer

• A full time to role, Monday to Friday.

• Competitive base salary.

• 22 days holiday plus bank holidays.

• A supportive, energetic and inclusive team culture.

• Employee discounts on vehicles and services.

Ready to apply?

If you’re geared up to make an impact, we would love to hear from you! Please send your CV and a cover letter detailing your relevant experience to us via the form on our page.

Join Haynes Bros. Ltd and be part of a winning team!

Only applicants who are shortlisted for interview will be contacted. However, we would like to thank all applicants for their interest shown in our Company.

Important Notice

We do not accept speculative CVs from recruitment agencies. Haynes Bros. Ltd will not be liable for agency fees should we engage with a candidate whose information has been sent speculatively by a third party.

Diversity & Inclusion

Haynes Bros. Ltd is committed to diversity and equal opportunities. We welcome applications from all individuals regardless of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age, and those with caring responsibilities.