Service Advisor, Canterbury

We are looking for an experienced Service Advisor to join our busy and successful Aftersales team in Canterbury.

This is an excellent opportunity for someone with motor trade experience who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering outstanding service. As the link between our customers and workshop team, you will play a key role in ensuring every customer receives a professional and positive experience from start to finish.

You will be joining a well-established dealership group that values its people and invests in their development. Full manufacturer training will be provided to support your continued growth and career progression.

Working Hours

• Monday to Friday: 07:30 – 17:00.
• Alternate Saturdays: 08:00 – 13:00 (paid in addition to salary).

The Role

As a Service Advisor, you will be the first point of contact for customers visiting our service department. You will coordinate service and repair bookings, keep customers informed throughout the process, and work closely with our technicians to ensure work is completed efficiently and to the highest standards.

Key Responsibilities

• Welcome customers and manage service enquiries in person, by telephone and email.
• Book vehicle services, repairs and MOTs.
• Liaise with technicians and communicate vehicle progress to customers.
• Prepare estimates and explain completed work and associated costs.
• Ensure all customer and vehicle records are maintained accurately.
• Identify opportunities for additional products and services where appropriate.
• Support the team in delivering exceptional levels of customer satisfaction.

About You

• Previous motor trade experience is essential.
• Service Advisor experience would be advantageous.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Ability to manage multiple priorities in a busy dealership environment.
• A positive, professional and customer-focused approach.
• Good IT skills and experience using dealership or booking systems.

What We Offer

• Competitive salary.
• Monthly performance bonus.
• Full manufacturer training and ongoing development.
• Career progression opportunities within a successful and growing dealer group.
• A friendly, supportive and professional working environment.
• Employee benefits package.

If you have motor trade experience and are looking for your next challenge within a busy and professional dealership environment, we would love to hear from you.

How to Apply

Interested candidates are invited to submit their CV and a covering letter via the form on this page.

Only applicants who are shortlisted for interview will be contacted. Thank you for your interest in our Company.

We do not accept speculative CVs from recruitment agencies. Haynes Bros. Ltd will not be liable for agency fees should we engage with a candidate whose information has been sent speculatively by a third party.

Haynes Bros. Ltd is committed to diversity and equal opportunities. We welcome applications from all individuals regardless of gender, ethnicity, disability, religion, age or identity.

The Haynes Group is an equal opportunities employer. Thank you for your interest in joining our team.