Service Reception Team Leader

Service Reception Team Leader Reference Number - 0123445567567

Location Maidstone

Working Hours 45+

Benefits Can be discussed on later interview stages.

Salary Competitive Salary

Closing Date 04/06/2026

Location: Maidstone

Job Overview

We are seeking an experienced and ambitious Service Reception Team Leader to support our Automotive Aftersales team and help strengthen the customer experience at the front of house.

You will oversee a team of four Service Advisors, ensuring consistent performance, high service standards, and smooth daily operations, while working closely with senior management on wider departmental objectives.

Responsibilities

Lead and support the Service Reception team to ensure efficient, professional customer service delivery.
Manage day‑to‑day operations at the service desk, including greeting customers and scheduling appointments.
Identify and promote additional services or products to maximise revenue opportunities.
Oversee financial transaction processes, ensuring accuracy and appropriate controls.
Assist customers with mechanical queries or concerns, providing informed guidance when required.
Coach, mentor, and develop team members to strengthen service standards and technical understanding.
Maintain organised records of customer interactions, appointments, and sales activity.
Ensure the reception area operates in line with health and safety requirements.

Experience & Skills

Proven experience in customer service roles, ideally within an automotive or technical environment.
Strong leadership skills with the ability to motivate, guide, and support a team.
Mechanical knowledge highly desirable to assist with customer queries and liaise with workshop staff.
Excellent verbal and written communication skills with a confident, professional manner.
Ability to handle payments accurately and securely.
Demonstrated ability to upsell services or products in a service or retail setting.
Highly organised with strong attention to detail and the ability to manage multiple priorities.

In return, we offer a supportive management team, a clear development pathway, and the opportunity to make a meaningful impact within a busy automotive aftersales operation.

Only applicants shortlisted for interview will be contacted. We thank all applicants for their interest.

Diversity & Inclusion

Haynes Bros. Ltd is committed to diversity and equal opportunities. We welcome applications from all individuals regardless of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion or belief, age, gender reassignment, identity, or caring responsibilities.

Only applicants shortlisted for interview will be contacted. We thank all applicants for their interest.

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Company Info

Financial Disclosure

Haynes Brothers Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Haynes Brothers Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

Haynes Agricultural Limited, Haynes Agritec Limited , Haynes Brothers Limited, Haynes of Maidstone Limited, Haynes Trucks Limited.

Registered in England & Wales: 00048511

Registered Office: Address: 23 Ashford Road, Maidstone, ME14 5DQ

Data Protection No: Z5658230

Firm Reference Number: FRN 1001070

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