Fair Collection Notice
When you buy a product or receive services from:
certain information about you and your vehicle ("personal information") will be collected.
This notice explains how your personal information will be used and who it will be shared with.
Who we share your information with
Your personal information may be disclosed:
have engaged to provide services on their behalf;
Ford may also transfer your personal information for the purposes described in this notice to FCE Bank plc (“Ford Credit”) and any Ford Motor Company Group company worldwide and its service providers.
What information will we use?
Ford holds personal information you provide to us such as your name, address, phone numbers and email addresses and information required for financing purposes such as payment information.
We will also collect information about your vehicle(s) include the model, age, registration number, vehicle identification number ("VIN") and mileage.
When you bring your vehicle in for servicing we will collect diagnostic information about your vehicle and keep a record of the work carried out and parts supplied.We explain more about this in a separate section at the end of this notice.
We will also keep a record of information you provide when you write to us or contact our customer service centre.
We may combine the information we hold with information about you or your interests, socio-economic and socio-demographic status, online identifiers and current contact details collected by third parties, but only when those third parties have your consent to this.
How do we use your information?
We may combine and analyse your personal information to help us develop and improve our products and services, to understand our customers better, and to manage and improve our relationship with you. This could include, for example, analysing vehicle diagnostic information, conducting recalls, informing our distribution strategy, evaluating the effectiveness of our marketing and customer service, conducting market analysis and identifying products or services which may be of interest to you, and contacting you to tell you about such products and services.
You have the right as an individual to find out what information Ford and/or Haynes Brothers Limitedholds about you and for what purposes, as well as to make corrections if necessary. You also have the right in some circumstances to object to our continuing the processing of your personal data.
If you have questions or concerns regarding Haynes Brothers Limited use of your personal information, or would like to access the information that Haynes Brothers Limited holds about you, please contact Haynes Brothers Limited
If you have questions or concerns regarding Ford's use of your personal information, or would like to access the information that Ford holds about you, please contact:
Privacy Enquiry or email: email@example.com
PO Box 616
Repair, diagnosis and servicing for your Ford vehicle
When your Ford vehicle was manufactured it was assigned a unique number (the Vehicle Identification Number, or VIN). From the VIN we can tell certain information about your vehicle, including its model, age, the software it uses, its technical specifications.
In order to diagnose, analyse, repair or service your vehicle, the technicians working on it will need to collect the VIN together with certain diagnostic information and information about the current state of your vehicle (for example, what software versions it is using, its mileage etc.).
This information will be transferred to a system run by Ford so that the technicians working on your vehicle can be provided with vehicle-specific repair, maintenance and diagnostic information (such as wiring diagrams, vehicle software updates) and information about any past work carried out on your vehicle to assist them to diagnose, repair and/or service it and to enable them to maintain their records.
To make sure your vehicle has a comprehensive diagnosis record, information about what work is done to your vehicle when it is serviced or repaired will be linked to the VIN of your vehicle. This will be transferred to the system and stored so that Ford (or any third parties it authorises to use the system in this way) can make information about past repair or service available to any dealer or repairer anywhere in the world who needs to repair or service your vehicle.
The information held on the system is also used by Ford to enable the diagnosis, repair of your vehicle, to manage and administer warranties and similar products and services, for product safety and research and development purposes and to enable Ford to comply with its legal obligations.
In addition to the transfers of information described above, Ford may also pass this information to:
Given the global nature of the system, VIN information is transferred to countries outside the European Economic Area by Ford.
If you have any questions or would like to access the information about your VIN held in the system, please contact Ford at the address above.
This policy was added to the Haynes website on 27/09/2021 and the last update was on 27/09/2021. The next review date will be 27/09/2022.