1st Line IT Support Reference Number - 0123445567567
Location Maidstone
Working Hours 42.5
Benefits • Company pension • 22 days holiday • Inclusive Training
Salary Competitive Salary
Closing Date 30/06/2022

1st Line IT Support - Role

We require an enthusiastic, self-motivated individual to work within a busy and growing IT department, assisting with initial fault diagnostic and remedy of day-to-day issues with the Company’s IT equipment, along with the assistance in project work and deployment of new equipment.

This role would suit someone with industry certification such as CompTIA or someone with industry experience.

Responsibilities Include:

  • Answering of 1st line support calls, and logging onto the ticket system.
  • Providing basic 1st Line IT support, initial fault diagnostic and feeding into 2nd line if required. Providing remote support on basic troubleshooting/software issues, password resets etc.
  • Setup of new PC, mobile phones and tablets.
  • Printer troubleshooting
  • Basic network troubleshooting
  • Monitoring reporting from key systems for issues. Such as anti-virus alerts, backup failures etc.
  • Patch management & Windows update tracking.
  • Assisting with ink/toner tracking & dispatch.
  • Other Adhoc duties, as appropriate.

Person Specification

Key Competencies

  • Working knowledge of Keyloop (CDK/Kerridge), Ubiquiti, ticketing systems, email filtering and cyber security would be advantageous.
  • Active Directory, group policies and Office 365 administration experience
  • Understanding of DNS, DHCP and VPN setup
  • Knowledge of PC & Printer troubleshooting on Windows 10
  • Experienced with iOS device setup and deployment within a business. Assisting users with migrations to new handsets and moving their data.
  • Avaya phone system admin experience or training would prove beneficial
  • Motor industry experience would be preferred but is not essential.

Essential Qualities

  • Self-motivated, enthusiastic, with a positive ‘can do’ attitude.
  • Ability to work alone and as part of a busy team.
  • Excellent organisational skills & high attention to detail.
  • Good verbal and listening skills for effective communication with the members of staff at all levels via telephone, email and in-person to understand their needs.
  • Able to work under pressure or to tight deadlines.
  • Well-presented, professional but friendly approach to business.
  • Willingness to travel between locations
  • Driving license
  • Flexibility in duties.

Due to the high level of applicants, we tend to receive, we regret that it is now not possible to respond to each applicant and will only make contact if we are proceeding with an application. We do, however, take the opportunity of thanking applicants for the interest shown in our Company and if you do not hear from us on this occasion, please do feel free to apply for other advertised positions with us that may be appropriate for your skills on another occasion.

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