Agricultural Service Administrator

Haynes Bros. Ltd, the largest and most trusted agricultural dealer in Southeast England, has proudly served the farming community for over two centuries. As a leading supplier of premium agricultural machinery, parts, and services, we are committed to delivering excellence and innovation across the industry.

We are currently seeking a dedicated Agricultural Service Administrator to support our service operations. This is a fantastic opportunity for someone with strong administrative experience and a passion for agriculture to thrive in a forward-thinking, supportive environment.

If you are passionate about providing exceptional service and thrive in an organised environment, we encourage you to apply for this exciting opportunity as a Service Administrator.

The Role

As an Agricultural Service Administrator, you will play a vital role in ensuring our service departments run smoothly, efficiently, and in full compliance with internal and manufacturer standards. You’ll be instrumental in managing warranty processes, invoicing, and supporting both administrative and technical teams across multiple depots.

Key responsibilities will include:

• Process warranty inputs and claims, meeting deadlines and ensuring accurate recordkeeping.
• Coordinate part returns and warranty audits in line with company procedures.
• Administer extended warranties for all supported brands.
• Liaise with Service Managers on claims and unresolved issues.
• Process and finalise invoices for retail, warranty, and internal work.
• Generate weekly and monthly reports for senior leadership.
• Collaborate with the accounts team to resolve coding and debt queries.
• Oversee telematics system coordination to maintain service schedules.
• Manage administrative tasks such as clock cards and holiday forms.
• Support health and safety audits including PPE and vehicle checks.
• Handle depot calls and queries in a professional and timely manner.
• Travel to branches to assist with warranty or invoicing issues.
• Assist in rolling out new technologies to improve workshop operations.

Person Specification

Key Competencies

What we are looking for:

• Proven experience in administration, ideally in a service or warranty role.
• Proficiency with modern software systems and data management tools.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• A proactive, solutions-driven mindset.
• Ability to manage multiple tasks and work independently.
• Willingness to travel between branches as needed.

Remuneration

• Competitive salary commensurate with experience and hours of work
• Company pension
• Full Time - 42.5 hours per week and Saturday mornings 8-12pm on a rota basis.
• Out of hours cover as necessary throughout the year to meet the needs of the business.

What next?

If you feel you have what it takes for this exciting role, please fill in the form on this page explaining why you feel you are right for the role, enclosing an up to date detailed CV. We will contact those applicants that we wish to call for interview within 14 days of receiving your information.

The Haynes Group is an equal opportunities employer with a policy of promotion through ability. It is a progressive family business, but still maintains a family ethos, now employing over 340 staff across the Group.

Due to the high level of applicants we tend to receive, we regret that it is now not possible to respond to each applicant and will only make contact if we are proceeding with an application. We do, however, take the opportunity of thanking applicants for the interest shown in our Company and if you do not hear from us on this occasion, please do feel free to apply for other advertised positions with us that may be appropriate for your skills on another occasion.