Branch Service Manager Reference Number - 0123445567567
Location Horsham
Working Hours 42.5+
Benefits Can be discussed at later interview stages.
Salary Competitive Salary
Closing Date 31/12/2022

Branch Service Manager


Based at our Horsham Branch

As the most established agricultural dealer group in the South East, we have a cherished reputation for providing outstanding customer service. We are now looking for an experienced dynamic Manager, looking for career development, to take our Horsham service business to the next level.

You will be responsible for the day-to-day management of the depot's service department reporting to the Western Operations Director and the Branch manager. A priority will be to galvanise your team to ensure we deliver against our key targets: - sales, workshop efficiency, profitability and customer satisfaction.

You must be self-motivated, reliable, and with excellent interpersonal skills, you must be able to demonstrate a successful track record of winning the respect of both your colleagues, manufacturers and customers. An Agricultural background is helpful but not necessary, but an ability to learn fast, think quickly and thrive under pressure is essential. This is a role for a self-starter with a business mind that wants to prove he/she can succeed and then share in the rewards of our success.

Key Ares of responsibility include:

  • Overseeing all aspects of the branch service operation ensuring work is scheduled and processed in a timely manner
  • Be focused on customer satisfaction to assist in building new and maintaining existing customer relationships.
  • Manage key activities within the branch, this includes WIP, Debt, Scheduling, breakdowns, vehicle health checks, direct customer contact and all winter service programmes to name a few.
  • Manage customer debt and service satisfaction issues.
  • Manage the efficiency and productivity of your technicians, putting in corrective actions where required.
  • Ensure warranty compliance in all depots, following the policies and procedures that we currently have in place.
  • Manage the out-of-hours / holiday cover.
  • Drive technician recruitment and ensure we have a healthy relationship with the local Agricultural Colleges.
  • Be an active member of our Health and Safety committee and ensure our workshop operates in full compliance with all our policies.
  • Take responsibility for assigned depots and ensure we are presentable, professional and as motivated as possible.

If you are interested in this role please fill in the form or email agrijobs@haynesgroup.co.uk.

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