Customer Service Advisor - Haynes Trucks Ashford

We are looking for a Customer Service Advisor to join our busy team here at a multi-franchise site in Ashford. We pride ourselves on our service and customer satisfaction.

In this role, we are looking for a candidate who is passionate about delivering the highest quality of customer service, going above and beyond to provide an excellent experience to our customers every time.

Responsibilities:

• -Making and taking calls for bookings, enquiries, liaising with customers and subcontract suppliers.
• -Responding and updating customers
• -Creating work packs and documentation within a DMS system
• -Quoting work required
• -Creating and updating digital service records including brand reports
• -Working with our customers demand to schedule repairs and maintenance
• -Reporting to the supervisors
• -Working knowledge of Microsoft Office
• -Working knowledge of Dealer Management Systems
• -Motor industry experience would be preferred but is not essential
• -Self-motivated
• -Ability to work alone and as part of a team
• -Excellent organisational skills & attention to detail
• -Good literacy skills
• -Effective verbal and listening communication skills for effective communication with the members of staff at all levels
• -Well-presented and professional attitude
• -Personable, enthusiastic and approachable
• -Flexibility in duties

Job Types: Full-time/Permanent

5 days a week, your work hours are negotiable. One in three Saturdays paid additionally to your salary

Salary will be dependent on skill and experience

Person Specification

Key Competencies;

• -Working knowledge of Microsoft Office
• -Working knowledge of Dealer Management Systems
• -Motor industry experience would be preferred but is not essential
• -Self-motivated
• -Ability to work alone and as part of a team
• -Excellent organisational skills & attention to detail
• -Good literacy skills
• -Effective verbal and listening communication skills for effective communication with the members of staff at all levels
• -Well-presented and professional attitude
• -Personable, enthusiastic and approachable
• -Flexibility in duties